Q - I don’t live in India but can I place an order for a delivery within India?
A – Yes we do offer International shipping but the order and payment need to be done through email.
Q - How can I contact www.thepurplesack.com team?
A - You can reach us at +91-9873767471 or +91-9873146684. You can call our customer care between 10.00 A.M. to 8.00 P.M. from Monday to Saturday. Alternately, you can also write to us at www.thepurplesack.com
You can contact us for the following:
• Password • Login • My account/profile • Payment • Merchandise/product • Website navigation • Pricing, promotion, discount • Delivery and returns • Anything else that you may wish to clarify about www.thepurplesack.com
Q – Is registration compulsory?
A – No, it is not compulsory to register to shop at www.thepurplesack.com However, registering does make you eligible for exciting discounts and offers.
Q – Are there any charges for registration?
A – There are no charges for registration on www.thepurplesack.com
Q – Is email address and phone number mandatory when registering?
A – Yes.
Q – Is my personal information secure?
Q – Will my registration expire if I don’t use it for long?
A – No, registration will not expire.
Q – What if I have forgotten my password?
A – You can retrieve your password by clicking on “Forgot password” link on the sign in page.
Q – Can I edit my personal information?
A – Yes; please click on the “My account” section.
Q – What type of products do you sell online?
A – We sell bags, accessories (women), Jewellery (women) and home décor.
Q – How do I make a payment?
A – We accept MasterCard and Visa credit and debit cards. You can also use net banking, Bank Transfer and cash on delivery options.
Q – Do you accept payment through cheque/demand draft?
A – No, we don’t accept payments through cheques or demand drafts.
Q – Can I buy The Purple Sack gift vouchers online?
A – Not yet. Gift vouchers will be available soon.
Q – What happens if my credit/debit card has been improvised while making a payment online?
CANCELLATION / RETURNS / REFUND RELATED
Q – What happens if merchandise ordered is out of stock?
A – If the merchandise is out of stock, you will be informed while you are trying to add the item to your shopping cart and it won’t be added.
Q – Is there a limit to the quantity that I can order?
A – No. When the ordered quantities are large, we may verify with you via email/telephone in order to confirm that you indeed ordered the items.
Q – Can I cancel an order?
A – Yes, you may cancel an order fully or partially within 24 hours from the time of placing it. Please contact our customer care department with your order reference number – refer to the “Contact Us” section for the contact details.
Q – Can I change the shipping address of the order?
A – You can change the shipping address before your order is billed and shipped, by contacting our customer care department with your order reference number. Please refer to the “Contact us” section for the contact details.
Q – Do you provide warranty/guarantee for merchandise?
A – All our products are authentic and sourced directly from the vendors. If manufacturer’s warranty/guarantee is associated with the merchandise, it would be appropriately mentioned.
Q – What is your shipping policy?
A – Please refer to our “Shipping Policy” section.
Q – Do you deliver out of India?
A – At present, we deliver only in India. We will soon start shipping globally.
Q – What if I am not available when you deliver the merchandise?
A - Should you not be present when our courier attempts to deliver your parcel, a second attempt will be made within 48 hour. After the second attempt, our courier will hold on to your parcel for 7 days awaiting further instructions from you before returning your parcel to www.thepurplesack.com. Once the parcel has been sent back to us, you must wait until it arrives at our warehouse. We will re-dispatch it to you as per your instructions at an additional cost if applicable.
Q – What do I do if my order is received in a damaged condition?
A – If the parcel or the product is damaged or tampered with when you receive the parcel, you should refuse to accept it and return it to the courier personnel with all of the original packaging intact. You can call our customer care or mail us at email@example.com mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
Q – Can I book an order for delivery to more than one address?
A – Currently, each order may be shipped only to a single address. If you wish to ship products to different addresses, you will need to place multiple orders.
Q – What are the shipping charges and/or are there any additional charges?
A – We offer free packaging and shipping on selected products and delivery locations. Please refer to product details for any product-specific shipping and delivery charges.
Q – How can I track my order?
A – You can check your order status on our website in the “My Account” section. Once it is dispatched, you can track the shipment on our courier partner’s website. The details of the courier and your order tracking number will be provided at the time of your purchase.
Q – What is the stipulated delivery time for an order?
A – Please refer to our “Shipping and Returns” section for more information on stipulated delivery time.
Q – What should I do if I receive a different item from the one that I have ordered?
A – We will take utmost care and ensure that you receive what you have ordered. If you have not received what you ordered, please contact our customer care within 24 hours of receiving the delivery. Please refer to our "Delivery and Returns" section for more details.
Q - I am concerned about sharing my credit card number/details online.
A - Be assured that we do not receive or store your card details. When you enter the card details you are redirected to the respective bank's secure payment site. The bank exchanges the data provided by you with your issuing bank through a secured socket layer. Your issuing bank authorizes or rejects the transaction, based on which we process or reject the order.